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ESDP is a new generation service delivery platform

ESDP is a solution that makes your business processes seamless, faster, and customer friendly.

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ESDP

About ESDP

ESDP provides a window into your customer’s lifestyle and is at the center of smart solutions that make your business processes seamless, faster, and customer friendly
ESDP is highly secure, flexible, and adaptable to any business requirement It is a more convenient way to deliver quality service to your very last customer without incurring huge infrastructural costs of access and reach

About ESDP
ESDP is fully convergent and easily integrated to other third-party platforms.


ESDP is a digital agent service delivery ecosystem that provides a myriad of business services to customers at their convenient physical locations.
Our solution handles different processes from sales to marketing, registration/ onboarding, payments/collection, and many more.
It also serves as a digital platform for payments and customer services using Multiple access channels Smart Terminals, Kiosks, mPOS, Mobile, Tablet, Web and others.
It comprises 60+ customer services namely: Wallet services, Agent services, Products Sales, Bill payments, Money transfers and many more.

Open APIs for seamless integration & easy plugin into customer platforms.



Benefits of ESDP

We have made the investments that ordinarily would have been the responsibility of the intending customers thereby easing the service adoption costs; ESDP has also increased time to market business products and services and increased brand visibility.

Financial

  • Accelerated customer acquisition
  • Lowered operating costs – the cost of acquisition, cost of customer management, reduced brick and mortar outlets
  • New revenue streams
  • Increased revenues and increased profitability
  • Financial earnings from operating as a SMART Service Provider
  • Increase market share through faster adoption and subscription

Brand Awareness and Ubiquity

  • Increased Market awareness –Everywhere You Go
  • Better visibility at the retail level
  • Faster and increased market penetration = Increased market share
  • Proactive and more emotive to market demands
  • Proactive responsiveness to markets and consumer behavior
  • Better tailored services to market demands

Customer Management

  • Segmented customer management – HV customers can have dedicated agents (Personalised Service)
  • Closer and better understanding of customer needs
  • Faster resolution of customer issues – complaints, requests, etc
  • Greater customer loyalty due to 1-2-1 customer management procedure whether it’s through providing timely reaction to customer requests, expectations, last visit updates or by fast-tracking the order fulfilment process, ESDP will help achieve that.

Operational

  • Improved operational efficiencies
  • Agile speed to market initiatives
  • Enhanced sales and overall service delivery channel
  • Insightful analytics on market performance and competition
  • Real-time analytics

ESDP Services

Enrollment

  • Registration - NIN, LASRRA, Pension etc
  • Verification
  • Validation
  • Storage in Database

Financial

  • Account Opening
  • KYC
  • Customer Profiling
  • Payment Services (Transfer and Withdrawals)
  • Mobile wallet Banking
  • Payment for Goods & Services
  • Mobile Insurance Sales

Telco

  • Subscriber Registration
  • KYC & Customer Profiling
  • Sales of Data
  • Airtime Recharge
  • Telco Wallet

Others

  • State-Managed Toll Gate
  • Product Sales
  • Marketing

Learn more about ESDP

Download our brochure

Coverage

Agent Network

36 states plus FCT

Agent Size

334 (Agents Expandable)

Delivery or Operational Readiness (including training)

Within One (1) month of contract agreement

Go to market plan

Our go-to-market plan requires about 2 months broken down as follows:

Phase 1
Integration of the tool with your architecture

– 1 week

Phase 2
Pilot scheme to test workings of the tool with your architecture

– 1 month

Phase 3
Engagement and Induction of Agents

– 2 to 4 weeks

Phase 4
Provisioning of Agents on devices integrated with client business

– 1 week/location

We are a result-oriented organization that believes in helping businesses actualize their strategic vision to deliver sustainable success.

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Demilade Dinakin's Bio

Demilade Dinakin has a bachelor’s degree in Electrical and Electronics Engineering and a master’s degree in Control Engineering. He has a strong academic record and extensive experience in control systems, design, and development as well as data analytics. 

Demilade believes in innovative ideas and creative solutions to challenging problems. His strengths are in MATLAB, artificial intelligence, and automation. He’s also very meticulous, analytical, and highly receptive.

Charity Arinze's Bio

Charity Arinze is a seasoned Business Development Executive with an in-depth knowledge of business products and value proposition which over the years have helped her to deliver business growth through developed strategic goals, plans, and approaches in delivering products and services across all verticals.

Seun Oludele's Bio

Seun is an adept Technologist with revolutionary solutions development and delivery skills. His hands-on knowledge in application development and application architecture is admirable across all development platforms.

He has over 15 years of delivering innovative solutions across different business verticals. He and his development team are the real reasons for the successful delivery of the Estuary Business Solutions Service Delivery Platform (ESDP).

Bayo Omomowo's Bio

An experienced, results-oriented, passionate business technology professional with experience across various IT and Business disciplines covering management, system and solution design, application development and support, strategy and planning, process improvement, service delivery, budget planning, and control, vendor management, and people management.
Bayo understands and has managed the IT needs of various organizations, has strong analytical, development, and technical skills. In addition, he has a strong passion for excellence, good communication skills, self-motivated and first-class organizational and reporting skills, and loves to improve the status quo

 

Babatunde Atolagbe's Bio

Babatunde Atolagbe is a Software Engineer and Business Development with more than 20 years of Information Technology and Business Consultancy experience. He has held a variety of senior management positions in the IT and telecommunications industries with leading organizations such as Verizon Wireless, AT&T, MTN Nigeria, Autotrader, and the Centre of Disease & Control (CDC). Prior to EBS, Bobby joined MTN Nigeria in 2011 as QA Performance Manager, led the team to deliver leading innovations for performance testing and engineering as part of HP’s suite of performance validation and management products to Develop, Quality Assurance & Testing, Implement, Support & Maintenance of Application systems.

At Verizon Wireless, he was responsible for Quality Assurance and testing, QA Methodology, and quality strategic directions across the entire company. Prior to working at Verizon Wireless, Bobby worked at Bellsouth (AT&T), one of the largest Service Providers in Telecommunications in America. As a final mission, Bobby helped build an offshore engagement with 50 resources providing training, guidance, and mentoring.

Basit Arogundade's Bio

Basit Arogundade is an experienced executive with over 25 years of Technology and Business Leadership experience both in IT and Telecommunications. His in-depth technology and business experience cover a wide variety of functions, including Business & Technology Management, Solution Development & Delivery (OSS/BSS), Telecommunications network standards and protocols, Program Management, and C-Level Engagements.

For 11 years, Basit was responsible for MTNN IT Business Plan, with a specific focus on Enterprise Architecture and Strategic Planning, and the alignment of MTN IT strategy with the overall business plan, global telecommunications, and Technology trends.

Basit brings his entrepreneurial skills and wealth of experience to managing Estuary Business Solutions (EBS) a Business Consulting firm he started in 2013 – he continues to leverage his local and international experience to run EBS, positioning the company in the forefront of value-Adding dynamic & Innovation service development covering almost all business verticals.