CHIEF OPERATING OFFICER (COO)

Role Overview

Key Responsibilities

• Partner with the CEO and leadership team to operationalize the company’s strategic plan, establishing clear objectives, key results (OKRs), and accountability metrics.
• Design, implement, and continuously optimize core company-wide processes (e.g., GTM operations, product launch cycles, customer onboarding) to support hyper-growth.
• Lead the selection and implementation of scalable business systems (e-Commerce, ERP, Biometrics, CRM, PHC, Analytics and others) to improve visibility, efficiency, and decision-making.
• Own the company’s operational and financial KPIs, including gross margin, operational efficiency, and CAC/LTV, driving continuous improvement.
• Act as the chief integrator, ensuring seamless collaboration and alignment between Engineering, Product, Sales, Marketing, and Customer Success teams.
• Directly manage and scale the 'execution' functions of the business, which may include Customer Success, Support, Business Operations, People/HR, IT, and Workplace.
• Establish and run the company’s operating rhythm (e.g., quarterly planning, weekly leadership meetings, metric reviews) to maintain focus, agility, and accountability.
• Resolve cross-functional bottlenecks and champion a culture of data-driven decision-making and continuous improvement.
• Lead, mentor, and grow the operational leadership team, fostering a high-performance culture.
• Partner with the Head of People to scale company culture, talent development, and retention strategies during rapid growth.
• Build and mentor a high-performing Business Operations team to serve as internal consultants driving strategic projects.
• Lead key strategic initiatives such as international expansion, M&A integration, or new business line launches.
• Identify, assess, and mitigate operational, security, and compliance risks.
• Serve as a trusted advisor and strategic partner to the CEO, acting as a key member of the executive team.

Qualifications & Experience

• 10+ years of operational leadership experience, with at least 5+ years in an executive role (COO, VP Operations, SVP) at a high-growth B2B or B2C tech company.
• Proven track record of scaling a tech company or any company from ~NGN500M to NGN1BN+ in ARR (or similar growth metric), including building processes and systems from the ground up.
• Deep expertise in operational domains: GTM operations, financial planning & analysis, business systems, and customer lifecycle management.
• Exceptional analytical and problem-solving skills, with a data-obsessed approach to decision-making.
• Demonstrated success as a 'silo-breaker,' with exceptional ability to lead through influence and build alignment across all company functions.
• Strong people leader with experience building, mentoring, and scaling high-performing teams.
• Bachelor's degree in Business, Engineering, or a related field; MBA is a plus.

Ideal Profile

• Operator-Entrepreneur Mindset: You are a builder who is equally comfortable with high-level strategy and diving into tactical details.
• Influential Leader: You lead with empathy, clarity, and authority. You are a coach, not just a commander.
• Systems Thinker: You see the whole business as an interconnected system and optimize for the entire company's success, not just departmental wins.
• Adaptable & Resilient: You excel in a fast-paced, ever-changing environment and can pivot operations quickly in response to market feedback.

What We Offer

• A mission-driven company with a transformative product and significant market traction.
• Competitive salary, meaningful equity stake (after defined years of service, min 5yrs), and comprehensive benefits.
• A culture of ownership, innovation, and direct impact.
• The opportunity to build the operational playbook for a future market leader.